Customer story: An International Maritime University & eFront for education

When the John B. Lacson Foundation Maritime University -DEOL Office conducted a study on different open-source LMS solutions to deliver education to a wide range of students around the globe – eFront came out on top. They decided that in terms of cost savings and ease of use and control, eFront was the best tool to use in engaging online distance learning.

Here’s what they had to say about implementing eFront:

“Among LMS solutions, eFront takes the lead in terms of integration with the corporate and educational environment. The overall implementation of the JBLFMU – ODL was successful and delivered on time and with beneficial results. The primary benefit is that all online courses provided by the school can now be delivered and accessed by all concerned. Instructors are now more adept at developing digital course content and have learned how to set, mark and record student progress online.” They added, “eFront is professionally supported and designed to last. It is always reliable because someone is regularly available on hand if something does go wrong.”

For more on this customer story, and the successful implementation of eFront for education, check this out!

Social networking & the workplace

Dan Pontefract’s recent blog post on companies (not) allowing Facebook at work has prompted me to dust off the topic of how social helps companies get the business of communicating, collaborating and learning done – and hence the business of business done! I’d like challenge a few misconceptions:

Enterprises consider social media only in terms of their potential as a marketing tool:

It’s obvious that social networking outlets such as Twitter and Facebook are channels through which enterprises can deliver information and engage customers with an unprecedented level of creativity and reach. What most do not realize is that “some 70% of the extra profit to be made through social technologies has nothing to do with marketing. It’s in areas of the company such as knowledge management, innovation, communication, and better integration with the supply chain.”1

In the book New Social Learning: A Guide to Transforming Organizations Through Social Media2, we are provided with real-world case studies and supportive research to demonstrate how social networking is helping employees learn, innovate, share knowledge and engage peers, business partners, and customers. In this ‘knowledge-building ecosystem’ people are at its core and information-transfer becomes a form of currency. “We need new ways to filter content, save information and learn from each other and our trusted sources,” write authors Tony Bingham and Marcia Conner. Continue reading

And the blog post competition winner is…

After 3 weeks we ended our competition at midnight on the end of the 9th January PST. We have collated all results based on social shares and engagement and we are happy to announce that the winner of our blog competition is: Competition Finalist 1, John B. Lacson Foundation Maritime Uni. Case Study by Cristin Arante.

But we feel everyone who made the cut is a winner and we’d especially like to acknowledge the blog post that got the most internal votes at eFront (for best blog post): “Social Learning Applied” by Kalliopi Sigala, and the post with the most quality engagement was Bob Little’s “Meeting Learner’s Needs”.

However, we realize that we did not specify the ending time of our competition and it was rightly pointed out to us that social media results varied at different times in different time zones (our mistake!). So rather than giving one prize we will be awarding the top two winning blog posts with an iPad mini each.

Congratulations to the winners! :)

  1. Competition Finalist 1, John B. Lacson Foundation Maritime Uni. Case Study by Cristin Arante.
  2. Competition Finalist 4: Top 10 Startup Social Media Curation Tools for Social Learning in the Workplace by Duma Cornel Lucian.

Yours in elearning,

The eFront team

Caring about customers

We support a lot of people each day for both eFront (and more recently TalentLMS) and we have been doing so for several years now.

Throughout this process I have discovered that being super-good at support is important for getting and keeping customers and is an essential path to prosperity. Below I have assembled a short list of 10 things to keep in mind when supporting people through tools like Zendesk or Uservoice. If you have a support team, make sure they read and practice them during their daily routine. Continue reading